FAQ


Do I need a Referral to come to Headline?

Generally, no. Just call to arrange an appointment, giving the receptionist an outline of your problem.

However, f you have a Medicare EPC or a Veteran's Affairs Card we will require a GP referral before your first appointment.

If you have been referred by someone, let our receptionist know and bring your referral with you, along with any scans, XRays or reports which may be relevant

Is Physiotherapy covered under Medicare?

Some patients are covered wholly or partly by a Medicare rebate. Check with your GP to see if you or your child may be eligible.

Can I claim on my health fund?

Yes, we have HICAPS, so bring your card along and your refund will be processed on the spot.

Do you treat children?

Yes, we see people of all ages for conditions involving the head and neck. We need a parent or guardian to accompany all patients under 18 years of age for their initial appointment. If this is a problem (eg for boarding pupils) we will need to organise parental consent forms and contact details.

I have a local physio, so why was I referred to Headline?

Headline physiotherapists have many years of specialized training and experience, specifically in problems of the head, neck and jaw, which may not have been covered in such detail during general physio training. We are always happy to work with your local physio to provide specific solutions for your craniomandibular problems.

Where can I park?

There are 3 levels of free parking under the building - just drive in. 
Visitors with prams or wheelchairs may need to use the free street parking in the vicinity, as there are stairs up to the ground floor level. There are no steps into the Headline rooms from the main lobby area.

What will the physio
do?

The first thing we do is to take a full history, examine you and make an assessment of your problem. If physiotherapy management is the appropriate course of action, then a treatment plan will be explained to you. Every patient at Headline has an individualized course of treatment designed specifically for them. No 'one size fits all'! Everything will be discussed with you and your involvement is a vital part of your recovery.
The head and neck area comprises of joints, bones, m
uscles, ligaments and nerves, which all need to function well to keep us out of pain.  If you are familiar with physio treatment for sports injuries, then you will find our approach is very similar. Hands-on techniques and exercises are done with a finer, and often more gentle approach in this relatively small and highly sensitive area of the body.